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SAVE 15% OFF EVERYTHING IN THE SHOP UNTIL DECEMBER 25, 2022 - NO CODE REQUIRED!

FAQ'S

Layered Life is a scrapbook ephemera kit company who understands that questions are inevitable, especially when there are paper and scissors involved..and your hard earned dollars. So, let's just go ahead and say what needs 'saying' to make this whole kit buying business easy & fast! *If you still can't find what you're looking for, contact us directly via the contact form.

 

KIT RELEASES

When are new kits released and available for purchase?

New kits debut between the 1st - 15th of each month. Sneak peeks and kit announcements are made via the website and also, via our newsletters and social media channels. Follow us on Instagram (@layeredlifestory) for sneak peeks, reveal dates and exclusive sales.

SHIPPING & RETURNS

Do you accept returns?

Given the nature of the product and other factors, we don't accept returns. All sales are final unless negotiated otherwise. This includes purchases not yet shipped. Make sure to closely review your purchase before finalizing your order.

What are your shipping rates?

Currently, we work exclusively with USPS (via Shopify at discounted rates) to deliver orders. We offer flat rate First Class Shipping for all US Domestic Orders {$5.50}. International First Class Shipping orders are calculated at checkout. ***If wanting to place an order from the U.K., please understand that we're unable to fulfill your request for purchase at this time due to VAT costs. We sincerely apologize and are continuing to look into the matter for alternatives. 

How long will it take to ship my order?

Please allow 24 to 48 hours for prepping and delivery. We're a small family business with weekday hours.

What happens if my order is damaged, or fails to arrive?

If a package fails to deliver within four weeks of delivery date or arrives 'damaged', either a refund or replacement will be provided. You should receive a USPS First Class tracking number once the order processes and is fulfilled. Currently, we recommend closely monitoring all shipped packages. This is especially important for our international customers - we are not responsible for packages held up in shipping & customs.

ORDERING

Is there sales tax? 

Most states require the collection of sales tax - your address location will ultimately determine the applicable tax rate applied upon checkout. This is an automated process applied by Shopify.

What forms of payment are accepted?

US Customers: Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit & credit cards. PayPal is also available.

International Customers: Please review options upon checkout. They differ depending on location. 

GENERAL INQUIRIES

When are new kits made available for purchase?

Fresh designs reach the shop each month between the 1st - 15th, though an occasional delay is inevitable. Manufacturing is taking longer than usual and shipping times are unpredictable. Please be patient with us! Also, sneak peaks and kit reveals go live at our insta/facebook pages a few days prior to their availability. Sign up for our newsletter for special discounts, sales, the occasional freebie, and news of upcoming kits!

What happens if a kit is sold out? 

If there remains demand for a 'sold out' kit, and if time allows, the kit designs may undergo reordering with our manufacturer. We absolutely want for everyone to have access to our kits - it may take up to thirty days to restock a popular kit. Once available, a notification will deliver to all interested.

***If you're desperately desiring a sold out kit, please notify us. Your feedback is important and helps us decide how to move forward with product offerings.

Where do I find ideas for creating with the kits?

When it comes to fresh inspiration, we wish to deliver! Currently, there is a plan in development for expanding educational opportunities here at Layered Life. For the time being, be sure to check out the "Idea Spark" gallery & our Instagram page @layeredlifestory

***And, of course, follow us on Instagram @layeredlifestory

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